Custom Military Guidons - US Army, Air Force, Marine Corps & Navy Guidons

Return & Shipping Policies


Shipments are FOB our store unless specifically quoted otherwise. Unless specifically requested, orders will be shipped via FedEx Ground transportation. Freight charges will be added to the invoice. Any freight quotation provided prior to shipment is an estimate only. Sales Tax is collected to any order shipped to the state of Texas. If your organization has tax exempt status, we must have a copy of your Texas Resale (tax exempt) certificate on file to not collect taxes.


Normal production time is 2-3 weeks. Large quantities or complex products may require a longer lead-time. Rush production is available, please inquire.


Minimum order quantities vary by method of production and/or size of flag, but most flags/banners can be made in one quantity.


Absolutely no merchandise will be accepted for return without written authorization. Returns accepted within 30 days only. Re-stocking fee of 15% applied to returned merchandise. Our return policy:

  • Mr. Guidon will issue a credit for merchandise returned within 30 days of the purchase date. Return shipping costs are the responsibility of the customer unless an error was made on the part of Mr. Guidon. Items being returned must be in new condition for a full credit to be issued. A copy of the receipt must be included with any returned items. Returns made after 30 days are subject to a 15% re-stocking fee IF accepted for return. Please send any returns to our address printed on your receipt. Made-to-order, Custom items and Indoor flags with pole sleeve & fringe are NOT returnable. Please e-mail us with any questions you may have about returns.

While we make every effort to ensure you receive your order correctly, sometimes shipping/picking errors will occur. In the event we shipped an incorrect item, please notify us and we will promptly rectify the error. We will mail you a prepaid return label to ship the incorrect item back to us via FedEx. Once the incorrect item is returned to us, we will ship your correct item at no cost to you. Alternatively, we can enter a new order for your correct item. You will be billed for the replacement merchandise, but not for shipping. In the package with the replacement order will be a prepaid return label to ship back to us the incorrect item. Once the incorrect item is received at our store, full merchandise credit will be issued to the credit card used for the initial purchase.

  • Under NO circumstances will we ship a replacement item free of charge without first receiving the incorrect item back to our store.
  • Furthermore, we will ship your replacement goods in the same manner as your original shipment. Example: If your original order was shipped FedEx Ground, so will your replacement order. Under NO circumstances will we ship your replacement order in an expedited manner (example: FedEx Next Day Air) unless the original order was placed that way.

Personalized Items

Personalized items may only be returned within 7 days if they are defective, or we have made an error in spelling or size. These items will be fixed or replaced. We do not offer refunds on personalized items. Please be sure of spelling and size before you place your order as items that have errors due to a mistake in ordering will not be accepted for a refund or exchange.